![]() Call Centers: ITS can help configure remote computers to be part of a call center.This will allow staff working remotely to retrieve faxes. Faxes: Multi-function devices (MFDs) can route faxes to a file share.In the former case, voice mail left when someone calls the main office number will be delivered to the email account associated with the personal extension. Main Office Numbers: Main office extensions can be forwarded to a personal extension or to an off-campus number.If this does not work, please contact the Help Desk for assistance. Users can test this feature by calling their extension and leaving a voice mail. Voice mail will also be available through the voice mail system. Users can listen to voice mail on their computer. Voice Mail Delivery to Email: Voice mail will be delivered to email as an attachment for any personal campus extension that has an associated email account.Forwarding to an international number is not available. For the duration of the current pandemic, users can contact the Help Desk to have their extensions forwarded to a long distance number. Users can forward calls to a local number directly from their phone. Call Forwarding: Calls may be forwarded from a campus extension to a different campus extension or to an off-campus number.Jabber also provides a chat feature that supports communication among employees.During Zoom meetings, attendees may use the meeting chat feature to communicate with one other publicly or privately.The Zoom client provides a chat feature to communicate with other users with N.C. CHARTER VOICE MAIL FORWARD INSTALLCollaborate Ultra opens in a browser, so there is no software to install to join a session. Blackboard Collaborate Ultra provides faculty a video conferencing platform with the ability to add files, share applications, and use a virtual whiteboard to interact in real time.Visit the Zoom Video Conferencing Support page for more information, and the Zoom Security Guide page for measures toward securing your Zoom meetings from intruders. ITS has enabled additional features that provide more control for faculty using Zoom to conduct an online class meeting. The Help Desk can assist with installation of the Zoom desktop client on university devices. Zoom has both a web-based client and a desktop client. Participants do not need a Zoom account to join and can attend via computer, phone or other mobile device. Zoom is available for all employees and students for video conferencing with up to 300 participants, and supports screen sharing, recording, and online chat.These applications run in commercial cloud environments and can be accessed directly from off-campus locations. Please contact the Help Desk at (336) 334-7195, or AggieHelp.Įmail and Calendar: The university uses Microsoft Office 365 for employee email and calendar, and Google G Suite for student email. The Help Desk responds to phone calls, voice and email messages, and tickets. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |